Tech Candy

FAQs

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MORE OR LESS FREQUENTLY ASKED QUESTIONS

I have an iPhone 5S. Will the iPhone 5 version of a Tech Candy Case Set fit? 
Yes, the case will fit. However, Tech Candy cases cover the home button, so the fingerprint Touch ID technology will not be accessible.

I have a Galaxy S 4. Will Tech Candy fit my Galaxy S 3? How about my Galaxy S 4 Active?  
Tech Candy Galaxy S 4 Case Sets fit the original Galaxy S 4 and the Galaxy S 4 Google Play. They DO NOT fit the S 4 Active, the S 4 Mini, or the S 4 Zoom. They also do not fit the Galaxy S 3 or anything else.

I have an AT&T/Verizon/Sprint/White/Black iPhone 4/4s. Does the iPhone 4 version of a Tech Candy Case Set fit all of the versions of this device? 
Yep. All of the above. Every one.

Can I pick a different color Inner Wrap than what's shown on the site?

Our Case Sets are prepacked. So, if you want Bordeaux, you're getting one Papaya and one Platinum Inner Wrap. Not Teal. Not Orange Cone. Want Orange Cone? It comes in the Athens Case Set. Want Teal? It comes with the Blooming Case Set. Buy several! The more Case Sets, the more interchangeability! Ah, the beauty of mix 'n' match. 


I have an iPhone 5. Will Tech Candy cases fit the iPhone 4?

No. Our cases are designed within a 1/100th millimeter in specification. Each device is different, which is why each case fits one specific model, and one model only.

I have an iPhone 4. Will Tech Candy cases fit the iPhone 5?

Um... are you reading these FAQs?

I heard a while ago about cases interfering with the flash on the iPhone 4. What’s up with that?
When you snap a picture in a dark setting with the flash on, light bounces off the iPhone and whatever case you are using. If you are using any bright or light-colored case (Tech Candy or another brand), this can cause a fog or halo-like effect in the photo with many cases on the market. We have recently re-engineered the flash opening on our cases, and we're happy to report that this problem is no longer an issue with Tech Candy cases. Hooray!

My Outer Shell broke! My Inner Wrap is torn! My battery isn't working any more! My life is falling apart! Got a warranty?
Yep, we can help. Tech Candy cases have a 90-day limited warranty. Here's what we mean by that:

Case Set Outer Shells are not offered normally (which is why you can't buy them on our site)- only as replacements for existing customers. If you can provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), we can offer to send you a replacement part at no charge. We just need you to cover the $2.99 shipping. We can bill a credit card or send you a Paypal funds request to you, whichever you prefer.

Same holds true for a Case Set Inner Wrap that's damaged. If you can provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), we can offer to send you a replacement part at no charge. We just need you to cover the $2.99 shipping. We can bill a credit card or send you a Paypal funds request to you, whichever you prefer.

Ditto for a battery extender that you're having trouble with. Many times, we can help you through any battery issues and have you on your merry way. But if we do find that rare battery and we agree that it has ceased to function, our warranty holds true here too. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), and we will send you a replacement battery at no charge. We just need you to cover the $5.99 shipping. If there is no receipt available, or the product was purchased longer than 90 days ago, a replacement Battery Extender is available for the retail price on our site plus $5.99 shipping. We can bill a credit card or send you a Paypal funds request to you, whichever you prefer.

If you'd like to take either of these options, please send a photo of the damaged part, your receipt (if applicable), your shipping address and payment preference (Paypal email address or credit card number and expiration) to us at retail@ocgproducts.com, and we'll get you taken care of!
If your life is falling apart, we can't help, sorry. Please seek professional medical assistance.

How do you ship orders? When will I get my hot little hands on my Tech Candy? 
Tech Candy orders placed on this web site are shipped the same or next business day via USPS 1st Class mail, which delivers in 2-5 days, depending on how close you are to our warehouse in Indianapolis. It's been pretty fast lately, with most orders arriving in 2-3 days. If you order on Monday, yep- it will ship on that same Monday or on Tuesday. If you order Friday, it will ship that same Friday or the following Monday. (We work hard, but not Saturdays or Sundays.) Orders are shipped in the order they are received, so if you order early in the day, your chances of that item going out the same day are pretty good! Currently, USPS 1st Class mail is the only option for shipping.

Shipping rates are as follows:
Order totaling $0.01–$47.98: $5.99
Order totaling $47.99–$150.00: $8.99
Order totaling $150.01–$300.00: $12.99

What is the Tech Candy return and exchange policy?
OCG Products takes pride in offering the highest quality product, with fast turnaround and friendly customer service. If you have any problems with merchandise purchased from us, please feel free to email our customer service team at retail@ocgproducts.com, and we'll do whatever we can to make it right. If product from us arrives damaged, we must hear from you within 10 days of delivery to offer a solution.
If you simply are not happy with your purchase, you may return stock items within 10 days of delivery for a refund of product price minus shipping, or you may exchange your purchase, subject to item availability. All returns or exchanges must be approved by us in the form of a return authorization number prior to the return or exchange being processed. 
RETURNS 
Please email retail@ocgproducts.com so we can work with you to make your purchase right. If we cannot find a solution, and you prefer to return your purchase, please email retail@ocgproducts.com, and we'll provide a return authorization number. All returns will be credited for product price minus shipping to the original form of payment. Upon receipt, your product will be inspected. Many companies will not accept product packaging that has been opened. We understand that some customers will want to open their product and try it on their device, however. As such, a restocking fee of $1 will be assessed for packaging that has been altered, torn, ripped, spat upon, or opened. In this case, a credit for product price minus shipping minus $1 will be issued. Your credit card account will be credited upon processing of the returned item(s), and the credit from OCG Products, LLC should appear on your next statement. Please allow 10-12 business days for receipt and processing of your return. 
EXCHANGES 
Please email retail@ocgproducts.com, and we'll provide a return authorization number. Items returned for exchange will be credited for product price minus shipping to the original form of payment, and a new order will be placed for replacement item(s). As our stock is often limited, availability of replacement items is not guaranteed. Please allow 10-12 business days for receipt and processing of your exchange. Unfortunately, we cannot accept exchanges of any product that has been altered, is not in its original condition, or is damaged. Upon receipt, your product will be inspected. Many companies will not accept product packaging that has been opened. We understand that some customers will want to open their product and try it on their device, however. As such, a restocking fee of $1 will be assessed for packaging that has been altered, torn, ripped, gnawed on, or opened. In this case, a credit for product price minus shipping minus $1 will be issued.
We recommend shipping with a carrier such as UPS or FedEx who will provide tracking and confirmation of delivery, as we cannot be held responsible for return shipments lost in transit. Please clearly write the return authorization number we provide to you on the outside of the box containing the returned merchandise.  
***IMPORTANT***
Please ship all returns to the address below, which may not be the address from which the product was sent: 
OCG Products, LLC
Attn: Returns 
28 Olmsted Street 
Birmingham, AL 35242   
Your satisfaction is very important to us! If you have any questions, please email our customer service team at retail@ocgproducts.com.

Are you girls as fun and awesome as you sound on the website?
Absolutely. Just ask either of us.

I want to TELL you how fun and awesome you are. What's the best way?
Please email retail@ocgproducts.com, and we'll do a happy dance when we get your note. Or tell the world (or at least a good part of it) on our Facebook page. Or take a picture of yourself smiling with your Tech Candy and shoot it our way. We just might give you a shout out.

 
I’ve been hearing about cases interfering with the flash on the iPhone 4. What’s up with that?
When you snap a picture in a dark setting with the flash on, light bounces off the iPhone and whatever case you are using. If you are using any bright or light-colored case (
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