MORE OR LESS FREQUENTLY ASKED QUESTIONS
I bought a product at a physical store that carries Tech Candy. Can I return it here if I don't like it or have an issue with it?
Products purchased from a retail store must be returned to that store. We cannot offer a refund on a product that was not purchased from us on this site because- well, it wasn't purchased from us. If you gave a retail store your money, the retail store must share with you and honor their own refund policy and will need to refund that money if applicable.
Yep, we can help. Tech Candy products have a 90-day limited warranty. Here's what we mean by that:
Many times, we can help you through any tech issues and have you on your merry way. But if we do find that rare scenario where a product has ceased to function, our warranty holds true here too. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), and we will send you a replacement product at no charge. We just need you to cover the shipping. If there is no receipt available, or the product was purchased longer than 90 days ago, a replacement product is available for the retail price on our site plus applicable shipping. We can bill a credit card or send you a Paypal funds request to you, whichever you prefer.
If you'd like to take either of these options, please send a photo of the damaged part, your receipt (if applicable), your shipping address and payment preference (Paypal email address or credit card number and expiration) to us at email@example.com, and we'll get you taken care of!
Effective February 2019, shipping rates are determined by the total weight of your order and the destination zip code. Currently, USPS is our only shipping option.