FAQs
MORE OR LESS FREQUENTLY ASKED QUESTIONS
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Unauthorized charge(s)?
We have recently spoken with several individuals who contacted us about an unauthorized amount billed to their credit card they believe was charged by our company. Amounts billed vary, but are often $14.95 or $89.95. The charge is billed by a website “www.tech-candy.com” (note the dash in the URL), which is not us. Some individuals referenced an ad on the internet claiming to give away a free iPad for the cost of shipping, which resulted in the fraudulent charges. However, we have no affiliation with this company. We never offer free iPads, and we never charge you for something you did not order. We've been in business for 12 years and are a reputable company that is randomly and unfortunately the target of thieves who are trying to pose as us.
Our site is only shoptechcandy.com or techcandycases.com (never with a dash in the URL), and our charges appear on your statement as "MixCraft | Trove | Tech Candy". We have discussed this issue at length with our credit card processor who advises the only way to shut these scammers down is for you to please dispute the charge with your bank or credit card. We are continuing to do all we can to stop this fraud from our end.
I bought a product at a physical store that carries Tech Candy. Can I return it here if I don't like it or have an issue with it?
Products purchased from a retail store must be returned to that store. We cannot offer a refund on a product that was not purchased from us on this site because- well, it wasn't purchased from us. If you gave a retail store your money, the retail store must share with you and honor their own refund policy and will need to refund that money if applicable.
Yep, we can help. Tech Candy products have a 90-day limited warranty. Here's what we mean by that:
You loved your Tech Candy a little too much. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order from this site in the last 90 days only), we can work out a way to send you a replacement part. We can bill a credit card or send you a Paypal funds request to you, whichever you prefer.
Many times, we can help you through any tech issues and have you on your merry way. But if we do find that rare scenario where a product has ceased to function, our warranty holds true here too. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), and we will send you a replacement product at no charge. We just need you to cover the shipping. If there is no receipt available, or the product was purchased longer than 90 days ago, a replacement product is available for the retail price on our site plus applicable shipping.
If you'd like to take either of these options, please send a photo of the damaged part, your receipt (if applicable), your shipping address and payment preference (Paypal email address or credit card number and expiration) to us at retail@ocgproducts.com, and we'll get you taken care of!
Many times, we can help you through any tech issues and have you on your merry way. But if we do find that rare scenario where a product has ceased to function, our warranty holds true here too. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), and we will send you a replacement product at no charge. We just need you to cover the shipping. If there is no receipt available, or the product was purchased longer than 90 days ago, a replacement product is available for the retail price on our site plus applicable shipping.
If you'd like to take either of these options, please send a photo of the damaged part, your receipt (if applicable), your shipping address and payment preference (Paypal email address or credit card number and expiration) to us at retail@ocgproducts.com, and we'll get you taken care of!
If your life is falling apart, we can't help, sorry. Please seek professional medical assistance.
How do you ship orders? When will I get my hot little hands on my Tech Candy?
Tech Candy orders placed on this web site are processed in the order they are received and shipped via USPS, which typically delivers in 2-5 days, depending on how close you are to our warehouse in Indianapolis.
Effective February 2019, shipping rates are determined by the total weight of your order and the destination zip code. Currently, USPS is our only shipping option.
Effective February 2019, shipping rates are determined by the total weight of your order and the destination zip code. Currently, USPS is our only shipping option.
Help! My package is missing!
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door—sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
Packages that have not shown to have been delivered and are lost by USPS will be replaced after 15 days of non-movement. We do not issue refunds on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1-800-275-8777 (request to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.
What is the Tech Candy return and exchange policy?
OCG Products takes pride in offering the highest quality product, with fast turnaround and friendly customer service. If you have any problems with merchandise purchased from us, please feel free to email our customer service team at retail@ocgproducts.com, and we'll do whatever we can to make it right. If product from us arrives damaged, we must hear from you within 10 days of delivery to offer a solution.If you simply are not happy with your purchase, you may return stock items within 10 days of delivery for a refund of product price minus shipping, or you may exchange your purchase, subject to item availability. All returns or exchanges must be approved by us in the form of a return authorization number prior to the return or exchange being processed.
RETURNS
Please email retail@ocgproducts.com so we can work with you to make your purchase right. If we cannot find a solution, and you prefer to return your purchase, please email retail@ocgproducts.com, and we'll provide a return authorization number. All returns will be credited for product price minus shipping to the original form of payment. Upon receipt, your product will be inspected. Many companies will not accept product packaging that has been opened. We understand that some customers will want to open their product and try it on their device, however. As such, a restocking fee of $1 will be assessed for packaging that has been altered, torn, ripped, spat upon, or opened. In this case, a credit for product price minus shipping minus $1 will be issued. Your credit card account will be credited upon processing of the returned item(s), and the credit from OCG Products, LLC should appear on your next statement. Please allow 10-12 business days for receipt and processing of your return.
EXCHANGES
Please email retail@ocgproducts.com, and we'll provide a return authorization number. Items returned for exchange will be credited for product price minus shipping to the original form of payment, and a new order will be placed for replacement item(s). As our stock is often limited, availability of replacement items is not guaranteed. Please allow 10-12 business days for receipt and processing of your exchange. Unfortunately, we cannot accept exchanges of any product that has been altered, is not in its original condition, or is damaged. Upon receipt, your product will be inspected. Many companies will not accept product packaging that has been opened. We understand that some customers will want to open their product and try it on their device, however. As such, a restocking fee of $1 will be assessed for packaging that has been altered, torn, ripped, gnawed on, or opened. In this case, a credit for product price minus shipping minus $1 will be issued.
We recommend shipping with a carrier who will provide tracking and confirmation of delivery, as we cannot be held responsible for return shipments lost in transit. Please clearly write the return authorization number we provide to you on the outside of the box containing the returned merchandise.
***IMPORTANT***
Please ship all returns to the address below, which may not be the address from which the product was sent:
OCG Products, LLC
Attn: Returns
28 Olmsted Street
Birmingham, AL 35242
Your satisfaction is very important to us! If you have any questions, please email our customer service team at retail@ocgproducts.com.
Are you girls as fun and awesome as you sound on this website?
Absolutely. Just ask any of us.
I want to TELL you how fun and awesome you are. What's the best way?
Please email retail@ocgproducts.com, and we'll do a happy dance when we get your note. Or tell the world (or at least a good part of it) on our Facebook page. Or take a picture of yourself smiling with your Tech Candy and shoot it our way. We just might give you a shout out.
I want to send you an inspiring note or thank you card. What's your address?
OCG Products, LLC
28 Olmsted Street
Birmingham, AL 35242
I’ve been hearing about cases interfering with the flash on the iPhone 4. What’s up with that?
When you snap a picture in a dark setting with the flash on, light bounces off the iPhone and whatever case you are using. If you are using any bright or light-colored case (
When you snap a picture in a dark setting with the flash on, light bounces off the iPhone and whatever case you are using. If you are using any bright or light-colored case (