MORE OR LESS FREQUENTLY ASKED QUESTIONS
I bought a product at a physical store that carries Tech Candy. Can I return it here if I don't like it or have an issue with it?
Products purchased from a retail store must be returned to that store. We cannot offer a refund on a product that was not purchased from us on this site because- well, it wasn't purchased from us. If you gave a retail store your money, the retail store must share with you and honor their own refund policy and will need to refund that money if applicable.
Yep, we can help. Tech Candy products have a 90-day limited warranty. Here's what we mean by that:
Many times, we can help you through any tech issues and have you on your merry way. But if we do find that rare scenario where a product has ceased to function, our warranty holds true here too. Please provide a photo of your purchase receipt (for a store purchase in the last 90 days only) or order confirmation (for an online order in the last 90 days only), and we will send you a replacement product at no charge. We just need you to cover the shipping. If there is no receipt available, or the product was purchased longer than 90 days ago, a replacement product is available for the retail price on our site plus applicable shipping.
If you'd like to take either of these options, please send a photo of the damaged part, your receipt (if applicable), your shipping address and payment preference (Paypal email address or credit card number and expiration) to us at firstname.lastname@example.org, and we'll get you taken care of!
Effective February 2019, shipping rates are determined by the total weight of your order and the destination zip code. Currently, USPS is our only shipping option.
Help! My package is missing!
Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your neighbors, next to your porch, or your back door—sometimes they’re tricky. Your local post office can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track down on our end.
Packages that have not shown to have been delivered and are lost by USPS will be replaced after 15 days of non-movement. We do not issue refunds on lost packages.
If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1-800-275-8777 (request to speak to a representative.) We have found that recipient-initiated investigations are a smoother process in terms of routing the inquiry through the correct channels, so unfortunately we are not able to offer to open the investigation on your behalf.