Wholesale Ts & Cs
These policies, terms and conditions are subject to change without notice. The responsibility to remain familiar with Tech Candys policies, terms, and conditions is yours. Please check this page periodically for updates, changes, and revisions to our policies, terms, and conditions.
Minimum Order
Minimum opening order is $150. Re-order requirement is $75.
Terms
Sales are to approved retailers with a valid state tax ID number ONLY. We accept Visa, Mastercard, Discover, American Express & pre-pay by check for first orders. Net 30 terms may be extended with proper credit references & in extenuating circumstances on reorders only. Daily interest will be charged on all balances past due at a rate equal to the maximum annual percentage rate (APR) allowable by U.S. Federal Law.
Backorders
Backorders will be retained unless notified otherwise on order. Backorders under $40 will not be retained. Shipping is charged on backorders unless otherwise stated.
Shipping
DOMESTIC– Customer pays for actual shipping from Omaha, Nebraska, via UPS Ground or FedEx Ground. We cannot ship to a post office box (PO Box or PMB) or military address. INTERNATIONAL– Customer pays for actual shipping from Omaha, Nebraska, United States. If you submit an order for international shipment, you agree to assume responsibility for any customs, brokerage, foreign taxes, duties, or return shipping fees. Shipping on your own UPS or FedEx account is subject to an additional processing fee.
Tracking Orders
Tracking information is available for orders upon request by emailing wholesale@shoptechcandy.com. Shipment initiation typically takes place between 3pm & 4pm central, Monday through Friday, excluding holidays.
Online Sales
Merchants must alert their sales rep of ANY intent to sell on the internet in advance of purchase. Merchants selling on the internet must provide the URL of their web site. Third party site sales (Amazon, etc) are PROHIBITED in all cases. If adherence to this policy is not met, Tech Candy reserves the right to discontinue providing product to merchant.
Returns
Tech Candy accepts returns only within 7 days after shipment delivery. Only approved returns are accepted. Buyer must obtain a return authorization (RA) number from Tech Candy by emailing wholesale@shoptechcandy.com. Return shipments must display the return authorization (RA) number clearly on the shipping carton just below the shipping label. Returns without a properly displayed RA# will be rejected. The buyer is responsible for return shipping expenses as well as all other shipping expenses under all circumstances. All returned non-defective merchandise must be in original purchase condition, unused with the original packaging intact with all packs in unopened poly bags. All returns that are eligible for credit are subject to a 20% restocking fee. Tech Candy will issue credit upon approval of returned merchandise. Tech Candy will not issue credit for unpaid merchandise. Tech Candy will not issue credit for returned merchandise damaged in shipment. Tech Candy will not issue call tags for returns. Tech Candy will issue a credit to your credit card for all eligible returns. Please allow 7-10 business days for credits to appear on your account.
Cancellations
Cancellations without penalty are accepted from sales reps and/or retail customers up to 7 calendar days before order shipping date. If Tech Candy receives order cancellation on the 6th calendar day or later before shipping, restocking fees will apply as follows: Cancellation of an order that has not been paid for (billed by Tech Candy), will be subject to a 10% cancellation fee. This 10% cancellation fee covers the administrative, labor & material costs to cancel an order. Orders are typically billed 1-3 days before shipping date. Cancellation of an order that has been paid for but has not left Tech Candy warehouse(s), will be subject to a 20% cancellation fee. This 20% cancellation fee covers the administrative, labor & material costs to cancel an order. Orders are typically billed 1-3 days before shipping date. Cancellation fees will be deducted from the amount billed for the product & a credit will be issued for the difference. If the order has already left the warehouse, then it is treated as a return (see the returns section for further information). It is the responsibility of the sales reps &/or retail customer to provide evidence of a cancellation should a question of its existence or timing arise.
Inventory
Tech Candy does not guarantee in-stock status or restock dates. Orders with valid method of payment will have stock secured first. Inventory status information is estimated & may change without notice. Likewise, product prices, descriptions & designs may also change without notice.
Errors
Unless Tech Candy is the cause of the order error, Tech Candy will charge merchants for shipping. Shipping errors include shipment refusal by you or your customer, incorrect address, address change & failed delivery. Shipping error charges include return shipping costs, address change/correction charges & any costs for reshipment. A $10 fee applies for all label corrections or re-routing requests, whether successful or not.
Shipping Damage
Tech Candy will not cover items damaged by the shipping carrier, however we will assist in the claims process provided the merchant agrees to & follows all of the following procedures: The recipient must call UPS at 800-742-5877. The recipient must give UPS the tracking number(s) on the shipping label & request a pickup because the item(s) was damaged during shipping. This first step must be completed within 3 business days of the shipment's delivery. After UPS picks up the damaged shipment, notify Tech Candy of the situation by emailing wholesale@shoptechcandy.com. Include the shipment’s tracking number & your purchase order number as well as a description of the shipping damage, the claim number provided by the carrier & the date of the carrier pickup. Tech Candy will issue a credit to the merchant’s account after reimbursement has been received by Tech Candy. This process may take 2 weeks or more. Tech Candy will not issue credit unless the carrier approves & pays the claim.
UPDATED: November 3, 2026